To assist in planned go-live implementations, just-in-time situations or unplanned emergencies, ECCO Select can quickly deploy a large number of technical experts to augment your staff. In an age where customers demand immediate, innovative services while decreasing operational cost, agile organizations find themselves in a position requiring the rapid deployment of people, processes, and technology. ECCO Select provides you a proven management methodology and delivery approach enabling deployment of high volumes of technical experts in a short period of time.
Challenge: The Air Force needed subject-matter experts to manage operations for 90 Air Force installations and provide support for more than 100,000 users around the globe. These experts were needed for crucial support of the Cyber Support Squadron to manage Air Force publications, forms, and records.
Solution: ECCO Select provided training to more than 300 Base Records Managers across the Air Force, and developed a computer-based training curriculum for more than 100,000 users. The team also played a key role in developing Air Force instructions, and managed the Air Force Help Desk.
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