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Help Desk & Operations Service Center

ECCO Select understands how critical the efficient use of IT systems is for day-to-day operations. ECCO Select strives to provide clients with reliable, best-in-class IT support services. Our continuous service offering ensures that critical IT systems and applications are always up and running, and that any problems are quickly resolved and prevented by helpful, knowledgeable technicians. ECCO Select implements customized solutions based on the Information Technology Infrastructure Library (ITIL) best practices framework to enable users and organizations to work efficiently and effectively.

ECCO Select’s Help Desk and Operation Center
offerings include:
  • 24 hours a day, 7 days a week, 365 days a year support
  • for all IT services and their delivery
  • Proactive monitoring, Incident Response and
  • Controlled Maintenance
  • Formal comprehensive training and certification
  • programs for staffing based on each customer’s needs
  • and stated deliverables
  • On-site management to ensure timely decision making
  • for critical services
  • Comprehensive network and server administration
  • centers of excellence
  • Application Monitoring, Response, and Proactive
  • Customer Communications
  • Customer Experience Management

ECCO Select Experience

ECCO Select’s background in managing thousands of servers, applications, and network devices allows for efficient and thorough management off all systems, regardless of the size of the organization. With ECCO Select’s Service Desk/Help Desk and Operations Center Services, clients receive responsive user support and reporting from a professional team of trained and coordinated resources.

  • ISO 20000-1:2018
  • ISO 9001:2015
  • ISO 27001:2013
  • Women's Business Enterprise National Council
  • Washington Technology Fast 50 2014
  • GSA Stars III
  • CIO-SP3 SB
  • Women Owned Small Business
  • CMMI DEV 3
  • FAA EFast