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IT Service Management

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IT Service Management

ECCO Select’s IT Service Management Service allows clients to maximize their business value within the organization. ECCO Select employs the framework set forward by the Information Technology Infrastructure Library (ITIL) to implement and manage IT services that benefit and meet the needs of an organization. ITIL is the most widely accepted and practiced approach to IT Service Management. ECCO’s goal is to improve how IT delivers and supports valued business services, and to focus on improving the capabilities of people, processes, and technology. Additionally, ECCO Select uses ITIL to create a service strategy and design a plan for service transition and operation, while focusing on continuous service improvement.

The core principles ECCO Select uses from the ITIL
framework are:
  • Incident Management
  • Change Management
  • Request Management
  • Asset Management

ECCO Select Experience

Using these core ideas from ITIL; ECCO Select provides IT Service Management Services in an accurate, efficient, and measurable manner. ECCO’s IT Service Management strategy creates stronger alignment between IT and the business, improves service delivery and customer satisfaction, provides greater visibility of IT costs and assets, and enhances management of business risk and service disruption or failure. Thus, creating a more stable service environment to support constant business change.

Certified MBE/WBE

  • Women's Business Enterprise National Council
  • Washington Technology Fast 50 2014
  • GSA Stars II
  • NMSDC
  • CIO-SP3 SB