Sr. Techno-Functional Project/Program Manager-ServiceNow - HRSD Global

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title: Sr. Techno-Functional Project/Program Manager-ServiceNow – HRSD Global

Location Information Hybrid-Dallas

Position Responsibilities:

We are seeking an experienced Sr. Techno-Functional Project/Program Manager to lead the global deployment of ServiceNow HR Service Delivery (HRSD) with a primary focus on Employee Self-Service (ESS). The successful candidate will manage program execution, business process transformation, and system integration to ensure ServiceNow HRSD seamlessly integrates with backend HR applications such as Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft. This is a high-visibility role driving employee experience transformation on a global scale.

Key Responsibilities:

Lead the end-to-end global implementation of ServiceNow HRSD, focusing on Employee Self-Service.
Define and manage program governance, budgets, schedules, and deliverables.
Coordinate across global regions to execute phased rollouts.
Oversee system integrators, vendors, and internal HR/IT teams.
Act as a Subject Matter Expert (SME) in HR Service Delivery processes.
Gather and document global HR requirements, aligning them with ServiceNow HRSD functionality.
Drive process harmonization across countries while supporting compliance and local statutory requirements.
Manage integration between ServiceNow HRSD and backend HR platforms.
Define security, role-based access, and workflow automation strategy.
Act as the primary liaison with HR, IT, Shared Services, and external partners.

Essential Skills, Experience:

10+ years of IT/HRIS project management experience.
5–7 years managing ServiceNow HRSD implementations, including ESS.
Strong HR process expertise in employee self-service, HR case/knowledge management, and lifecycle events.
Proven track record integrating ServiceNow with Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft.
Ability to manage global vendors, System Integrators, and regional stakeholders.
Excellent communication, executive reporting, and stakeholder management skills.
PMP, Prince2, or equivalent certification preferred.

Preferred Skills:

Experience in shared services or HR Business Process Outsourcing (BPO) transitions.
Knowledge of global HR compliance and workforce regulations.
Familiarity with broader ServiceNow platform capabilities (IT Service Management, IT Operations Management, etc.).
Background in employee experience transformation and digital HR platforms.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law
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