ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title: Event Technical Support Specialist

Location Information  

Kansas City, MO (Hybrid). Residency within 100 miles of the Kansas City office is required.

Position Responsibilities:

• Lead and provide hands-on technical support for technologies used in the delivery of meetings and events, ranging from high-profile conferences to smaller gatherings, ensuring exceptional customer service and reliable execution.
• Coordinate technology planning, setup, and teardown for event venues; travel to meetings and remote locations as required to provide onsite technical support including after-hours and on-call rotations.
• Collaborate with event planning teams to identify necessary equipment and prepare detailed inventories for each event, ensuring all technology requirements are met.
• Document support procedures and expectations, providing clear guidance to support staff for both onsite and remote events.
• Implement and lead improvements in processes and procedures to enhance operational efficiency and deliver an outstanding end-user experience.
• Deliver expert troubleshooting and technical support across a diverse end-user ecosystem, involving desktops, mobile devices, collaboration tools, Office 365, Active Directory, printers, and related productivity software.
• Serve as a technical resource for staff, members, and VIPs, supporting issues via phone, in-person, and messaging channels; maintain comprehensive documentation using the Jira Service Desk system.

Essential Skills, Experience

• Bachelor's degree in computer science, business, or a related field and a minimum of 4 years’ experience in a Desktop Support role providing both in-person and remote “Tier 2” end-user support; an equivalent combination of education and experience will be considered.
• Demonstrated experience supporting end-user hardware including MacBook, Surface laptops, thin clients, monitors, and printers.
• Proficiency in installing, configuring, and troubleshooting a variety of software programs and operating systems.
• Strong organizational and communication skills, especially in event planning, coordination, and working with A/V providers.
• Successful track record of working independently with effective time management to complete assigned tasks and projects.
• Ability to provide superior customer service in diverse and dynamic environments, supporting high-visibility leaders and VIPs.
• Proficiency with Microsoft Office Suite/365, Slack, and Cisco WebEx.
• Documentation and reporting skills, using ticketing systems such as Jira Service Desk.
• Must be able and willing to travel regularly, including overnight and out-of-state trips across the United States, to provide technical support for member meetings and events as required.

Qualifications:

• Relevant technology certifications, such as CompTIA A+, Network+, Microsoft, or Apple certifications, are highly desirable.
• Ability to remain calm under pressure while supporting live or high-profile events.
• Flexible availability to support after-hours and on-call needs as required by event schedules.
• Commitment to continuous improvement and staying current with emerging event and productivity technologies.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law
This Organization Participates in E-Verify