Senior Jira/Confluence Administrator

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title:     Senior Jira/Confluence Administrator

Location Information  Remote

Position Responsibilities:

As a Senior Jira/Confluence Administrator, you will be responsible for the administration, configuration, support, and continuous improvement of Jira Cloud and Confluence Cloud environments. You will tackle existing support issues, migrate an on-premises Confluence environment to the cloud, manage and streamline account management processes, and enhance overall system security. The following are your core responsibilities:

• System Administration: Maintain, upgrade, and configure Jira Cloud and Confluence Cloud sites, including comprehensive user account management, permission configuration, and security scheme oversight.
• Workflow Customization: Design, develop, and maintain complex workflows, custom fields, dashboards, and reporting solutions tailored to evolving business needs.
• Plugin/Add-on Management: Manage third-party apps and plugins, from evaluation and installation to ongoing optimization, ensuring added functionality and value.
• User Support & Training: Provide prompt, effective technical support to end users, troubleshoot complex issues, and create easily digestible documentation and training materials.
• Process and AI Improvement: Collaborate with business stakeholders to drive process improvements and optimize project tracking capabilities. Lead the integration of Jira with other core business systems and leverage automation and AI features to enhance productivity.
• Documentation: Maintain up-to-date runbooks, technical documentation, and standard operating procedures to ensure operational consistency and knowledge sharing.

Essential Skills, Experience

• Extensive experience administering Jira and Confluence, particularly with workflows, screen schemes, permissions, notifications, and security features.
• Expertise in administering and configuring Confluence spaces, managing permissions, and applying effective restrictions and notifications.
• Proficient analytical and troubleshooting skills, with the ability to clearly communicate with end users, developers, and project managers in technical and non-technical terms.
• Hands-on ability with SQL, scripting, and automation tools to optimize system processes and data integration.
• Demonstrated experience in designing and implementing automation and AI-driven process improvements within Jira and Confluence environments.
• Ability to produce clear and concise documentation and training materials for diverse audiences.

Qualifications:

• Minimum 3 years of recent, hands-on experience as a Jira and Confluence Administrator managing complex configurations and migrations.
• Preferred: 3-6 years of progressive responsibility in Jira Administration roles.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law
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