Program Manager

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title:     Strategic Program Manager

Location Information  New York

Position Responsibilities:

The Strategic Program Manager leads and oversees large-scale, transformational initiatives, working collaboratively across multiple technical and global teams. The successful candidate will:

• Define and implement governance frameworks and controls, including status reports, risk and issue management, stakeholder engagement routines, and more to ensure effective program oversight.
• Demonstrate strong problem-solving skills, driving complex issues to resolution and adapting to the evolving needs of service delivery and continuous improvement.
• Monitor and manage program milestones, risks, decisions, and maintain up-to-date tracking and reporting at a program level.
• Drive and facilitate decision-making processes to keep the program on track.
• Collaborate with leadership and technical leads to effectively staff and allocate resources across the program.
• Manage escalation and resolution of program-level issues, and proactively mitigate risks.
• Oversee all aspects of program financials, including budgeting, forecasting, and meeting predefined financial objectives.
• Ensure procurement processes and related reporting provide optimal visibility to stakeholders.
• Define team roles and responsibilities in support of staffing strategies and program requirements.
• Oversee end-to-end delivery and quality for the entire program, ensuring expectations are met or exceeded.
• Drive thorough stakeholder engagement, fostering transparent communication and supporting effective decision-making at all organizational levels.
• Create and deliver executive-level reporting, tailored to the needs of the program’s stakeholders.
• Ensure all work aligns closely with the statement of work (SOW) and manage change as needed in partnership with organizational leadership.
• Monitor, assess, and report on customer satisfaction, quality standards, and overall program profitability.
• Direct, coach, and mentor assigned project managers and team members to promote optimal productivity and high-quality deliverables.
• Set and communicate long-term goals for the program or project portfolio.
• Oversee onboarding and offboarding procedures for program resources, ensuring smooth transitions.
• Act as an effective liaison between program staff and upper management or executives, ensuring clear communication and alignment to objectives.

Essential Skills, Experience

• Proven leadership in managing large-scale technology programs with a minimum budget of $25MM or more.
• Experienced in managing large, distributed teams consisting of at least 50 matrixed resources.
• Exceptional presentation and public speaking capabilities.
• Track record in developing and estimating client statements of work (SOW).
• Minimum of 10 years’ progressive experience in program and project management roles.
• At least 5 years of direct, hands-on program management experience, with 10 or more years in project management.
• Extensive experience with financial customers or programs in the financial sector.
• Previous exposure to sales, business development, and client relationship management is advantageous.
• Demonstrated expertise in managing, tracking, and forecasting large-scale program financials and budgets.
• Well-versed in program financial health reporting and program management of procurement visibility.
• Strong understanding of contracts, including negotiating modifications and managing the impact on scope, cost, and schedule.
• Good working knowledge of supply chain processes as they relate to program delivery.
• Exceptional communication skills—written, verbal, and presentation.
• Highly organized, able to work independently, and skilled at tracking and managing to aggressive program timelines.
• Proficient with Salesforce CRM and reporting tools.
• Strong coaching, mentoring, and team development abilities.

Qualifications:

• Bachelor’s degree in a related field required (Arts/Sciences: BA/BS).
• Minimum of 10 years’ progressive related work experience required.
• At least 5 years of active Program Management responsibility.
• At least 10 years of Project Management experience.
• Experience working with financial customers a strong advantage.
• 1-3 years of sales or business development experience preferred.
• Experience with Salesforce CRM software preferred.
• Strong ability to manage, track, and forecast financials and budgets in large-scale programs.
• Excellent understanding of contract processes and negotiation skills.
• Experience with supply chain processes preferred.
• Project Management Professional (PMP) certification through PMI is preferred.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law
This Organization Participates in E-Verify

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