Intermediate QA Automation & Application Support Subject Matter Expert SME

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title:     Intermediate QA Automation & Application Support Subject Matter Expert (SME)

Location Information  Washington, D.C. (U.S. Citizenship Required)

Position Responsibilities:

As an Intermediate QA Automation & Application Support Subject Matter Expert (SME), you will be a key contributor to the successful delivery and support of business-critical applications within a collaborative Agile/Scrum environment. You will interact closely with technical leads, developers, and business stakeholders to ensure the highest standards of software quality and operational stability. Your primary responsibilities will include:

• Working collaboratively with technical leads, developers, and business users to interpret requirements and develop effective test strategies and plans.
• Designing, developing, and maintaining robust automated test scripts utilizing Selenium to validate crucial application functionality across various browsers and platforms.
• Creating and executing both manual and automated test cases to perform functional, integration, regression, and smoke testing for ongoing quality assurance.
• Managing test artifacts by leveraging Azure DevOps Test Plans/Test Cases or equivalent tools to assure full traceability of requirements and user stories.
• Participating in GitLab-based workflows, including code version control, code reviews, and merge requests, and ensuring tight integration with CI/CD pipelines for continuous delivery.
• Identifying, documenting, prioritizing, and tracking software defects using Jira or similar bug tracking platforms, and collaborating with developers to resolve and verify fixes through the defect lifecycle.
• Conducting back-end and database validation using SQL to confirm data integrity and proper system behaviors.
• Supporting performance and reliability testing efforts using appropriate performance testing solutions as needed.
• Providing production support by troubleshooting user-reported issues, performing root cause analysis, validating fixes, and communicating resolution status to key stakeholders.
• Contributing to process improvement by refining test automation frameworks, increasing test coverage, and enhancing test execution efficiency in alignment with best practices.
• Adhering to established quality standards, test design techniques (such as boundary value analysis and equivalence partitioning), and Agile/Scrum delivery methodologies.

Essential Skills, Experience

• U.S. Citizenship is required.
• Demonstrated intermediate-level experience in software quality assurance testing and application support for mission-critical systems.
• Proven hands-on experience in building and maintaining test automation solutions with Selenium.
• Ability to proficiently create and execute detailed test cases, comprehensive test plans, and overall test strategies.
• Experience with test management tools such as Azure DevOps Test Plans/Test Cases or similar, with a focus on documenting and tracing requirements.
• Strong background in defect tracking and analysis using Jira or equivalent platforms.
• Practical working knowledge of SQL for executing database queries and validation tasks.
• Familiarity with version control systems and collaborative workflows, with a preference for GitLab.
• Understanding of CI/CD concepts, tools, and integration for supporting automated build/test/deploy processes.
• Solid understanding of Agile/Scrum software development methodologies and experience working effectively as part of Scrum teams.
• Foundational knowledge of web application technologies (HTML, CSS, JavaScript) and their impact on testing approaches.
• Strong analytical troubleshooting and structured defect isolation skills.
• Meticulous documentation and test artifact discipline to ensure auditability and traceability.
• Experience in productive collaboration with stakeholders, accompanied by clear and professional status reporting.
• A quality-first mindset and strong customer/user experience orientation.
• Adaptability and agility in fast-paced, iterative work environments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience is preferred.
• Experience with performance testing tools (such as JMeter, LoadRunner, Gatling, or k6) is a plus.
• Familiarity with modern test automation frameworks (e.g., TestNG, JUnit, PyTest) and design patterns, especially the page object model, is advantageous.
• Experience testing in cloud environments or using DevOps tooling for automated quality gates is desirable.
• Excellent verbal and written communication skills, with a proven record of effective teamwork in both technical and business-facing capacities.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

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