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Community Care & Referral Management Solution Consultant II

Contract Type: Contract

Posted Date: March 9, 2025

About Us

ECCO Select is certified as a Women-owned, Minority-owned, IT Solutions organization. Through best in class talent acquisition, IT program management, and being an established government contractor, ECCO Select specializes in providing people, process, and technology solutions for our clients’ needs.  ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We’re the talent behind the technology. To find out more about ECCO visit www.eccoselect.com.

Job Title: Community Care & Referral Management – Consultant II

End Customer: Oracle Health + VA

Start Date: As early as 3/31/25

Projected End Date: Undetermined

Employment Type: W2, Hourly (no subcontractors/C2Cs)

Location: Planned to be mostly remote with 15% travel. Must be willing to go up to 100% travel as required by the site. All associates must have a strong, reliable Wi-Fi network, and a quiet, dedicated space for remote work.

Schedule: Mon – Friday, time zones may vary dependent on site location. No guarantee of hours or a consistent schedule, all driven by VA and Oracle Health contracting.

Job Description:

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

Responsibilities: As a Consultant II, you will:

  • Consult with clients on service line workflow, and guide them through interdependencies and design decision impacts.
  • Provide solution oversight, direction, and expertise to stakeholders.
  • Lead the design and implementation of client-specific solutions, ensuring the system meets workflow requirements and recommending optimizations.
  • Mitigate solution risks and issues, driving proactive resolutions.
  • Drive and manage internal team initiatives and collaborate on project goals.
  • Develop and maintain positive relationships with clients, identifying opportunities to improve services.
  • Document solution designs, workflows, and configurations thoroughly and accurately.
  • Actively contribute to project and task planning, resource management, and coordination efforts.
  • Facilitate client meetings, training sessions, and workshops to ensure successful solution implementation and user adoption.
  • Analyze client feedback to improve operational workflows and solutions.
  • Participate in knowledge sharing and training initiatives with internal teams.
  • Serve as a subject matter expert in the integration and configuration of Oracle Health products with other systems.

Additional Responsibilities:

  • Collaborate with senior leadership to develop best practices and continuous improvement strategies within the organization.
  • Stay informed on the latest industry trends, product updates, and innovations to guide clients effectively.
  • Assist in the creation of training materials, user manuals, and technical documentation.
  • Ensure compliance with relevant regulations and standards in healthcare technology implementations.
  • Manage multiple projects simultaneously, adjusting priorities to meet project deadlines and customer expectations.
  • Perform solution testing, troubleshooting, and validation in client environments.
  • Support project post-implementation efforts, including issue resolution and system optimization.

Requirements

Education:

  • High School Diploma (Secondary School); Bachelor's Degree or higher level of education preferred.

Experience:

  • At least 6 years total combined related work experience and completed higher education, including:
    • At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, and/or other client-facing or IT solution work experience.
    • At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education in relevant areas.
    • Proven track record of successful project implementation, customer relations, and IT solutions delivery in the healthcare space.
    • Experience in working with VA-specific systems or other government healthcare technologies is highly desirable.

Skills and Competencies:

  • Strong understanding of healthcare workflows, particularly in community care and referral management processes.
  • Proficiency in Oracle Health (Cerner) technologies and platforms, including system configuration and troubleshooting.
  • Exceptional problem-solving abilities and the capacity to think critically and independently.
  • Strong verbal and written communication skills, including the ability to present technical content to non-technical stakeholders.
  • Leadership and project management skills, with the ability to manage multiple tasks and competing priorities.
  • High level of attention to detail with a focus on delivering quality results.
  • Ability to work effectively both independently and as part of a team in a remote work environment.
  • Adept at facilitating meetings, discussions, and decision-making with stakeholders at various levels of an organization.

Technical Experience:

Experience and Expertise in Community Care & Referral Management Tech Stack:

Core Experience in Community Care & Referral Management Technologies:

  • Demonstrated expertise in Community Care & Referral Management systems, particularly with Oracle Health (formerly Cerner) and its integration into healthcare workflows.
  • Experience working with referral management systems, including those used in the VA, and understanding their role in improving care coordination, patient flow, and outcome tracking.
  • Familiarity with key community care management modules, including intake, assessment, referral creation, tracking, and closure processes.
  • Knowledge of care coordination tools and patient navigation technologies designed to optimize community-based care delivery, improve patient outcomes, and streamline communication between providers and referral sources.

 

Tech Stack & System Integration:

  • Oracle Health (Cerner): Hands-on experience configuring and implementing Oracle Health solutions, specifically around Community Care Management, Referral Management, and Patient Engagement systems.
  • Proficiency in Oracle Cloud Infrastructure (OCI) and Cerner Millennium, particularly in the integration of care management and referral solutions.
  • Experience with FHIR (Fast Healthcare Interoperability Resources) protocols, enabling seamless data exchange between healthcare providers, community organizations, and referral partners.
  • Familiarity with Electronic Health Records (EHR) systems, particularly Oracle Health EHR and its integration with community care platforms and care coordination tools.
  • Understanding of data flow in community care systems and their role in ensuring continuity of care for patients across various community-based healthcare settings.

Expectations:

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of position.
  • Perform other responsibilities as assigned, which may evolve based on the needs of the client and the project.
  • Perform all clearance requirements and associated onboarding responsibilities/tasks on personal time as required within specified deadlines.
  • Flexibility to adapt to changing project demands, including occasional extended hours and travel on short notice.
  • Exhibit a strong commitment to continuous learning and professional development in healthcare IT and related fields.
  • Maintain client confidentiality and comply with all applicable legal and regulatory requirements, including HIPAA and government regulations.

Security Clearance:

All associates onboarded to this program will need to successfully pass a federal background check and drug screen. Must obtain interim Public Trust eligibility during onboarding.

Vaccinations:

Must have all vaccination records ready to provide upon offer:

  • TB Skin Test (completed within the last 12 months)
  • Influenza vaccination (current season)
  • Two Measles, Mumps, and Rubella vaccinations
  • Two Varicella vaccinations
  • Three Hepatitis B vaccinations, positive titer, or signed declination form
  • Tetanus, Diphtheria, and Acellular Pertussis (Tdap) Vaccination – given within the last 10 years
  • Covid (latest recommended vaccination)

ECCO Select’s Comprehensive Benefits:

·      PTO + Holidays

·      401(k) plan + company match

·      Life & Health

·      Employee Assistance Program

 

Our Commitment

We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Equal Employment Opportunity is The Law

This Organization Participates in E-Verify