Deskside Technician
Contract Type: Contract
Posted Date: November 15, 2024
ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.
Position Title: Deskside Technician
Location: Pt. Mugu, CA
Position Responsibilities:
The Deskside Technician will be responsible for providing on-site technical support to end users in a large enterprise environment. This role will involve resolving hardware and software issues directly at the user's workstation and ensuring timely solutions to IT incidents and service requests. The Deskside Technician will manage face-to-face interactions, document all activities in the IT ticketing system, and collaborate with other IT teams for escalations. Additionally, the Deskside Technician will support end-user training and contribute to continuous improvement while meeting federal contract objectives.
Essential Skills & Expertise:
– 1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise
– Strong problem-solving skills and the ability to provide hands-on support under pressure
– Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
– Good verbal and written communication skills, with a strong focus on delivering excellent customer service
Qualifications:
– As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions
Other:
– Must have an active Top Secret with SCI eligibility
– Will be subject to a federal background investigation
Physical Demands and Working Conditions:
– Requires physical mobility, frequent movement between user workstations, ability to stand or kneel for periods of time, and lift or move equipment with assistance
– Prolonged periods of computer desk work
– Dexterity of hands and fingers to operate a computer keyboard, tools, and other computer components
– Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings
– The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending
– Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers
– Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments
– Maintain a professional emotional response when working with others
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify