IT Director, Systems Support

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.

Position Title: IT Director, Systems Support

Location: Hybrid – Kansas City

Position Responsibilities:

• Engage with peers to drive operational and execution excellence of the Corporate Incident Response.
• Drive consistent very high levels of internal/external customer satisfaction.
• Coach new and existing leaders to grow the leadership bench strength encouraging high employee engagement and focusing on employee development.
• Drive continuous improvements through timely effective After-Action Reviews.
• Become a Trusted Partner for other agencies such as Infrastructure, Engineering, Operations, Technical Support, Customer Success and Sales Leadership to assure company-wide alignment across the business.
• Assist IT steering group in successful implementation and operation enterprise monitoring of key business applications.
• Develop and improve instrumentation for monitoring and logging the health and availability of services.
• Proactively monitor systems, networks, and applications to provide input in improving systems' stability, security, efficiency, and scalability.
• Develop and maintain Monitoring and Logging Frameworks.
• Collaborate in developing, implementing, and administrating service plans (oversight of resolution and after-action reviews, service disruptions, and special events) and emergency service-related communication for internal and external stakeholders.
• Establish strategic views to improve IT systems and enhance efficiency levels through technology.

Essential Skills & Experience:

–At least 10 years of management experience of technology teams.

–In-depth experience in Escalation Management and Incident Response in a high growth software/hardware technology organization.

–Knowledge of Infrastructure provisioning and management.

–In-depth background in troubleshooting incidents within a production environment.

Qualifications:

–Experience within the Banking / Financial Services industry is a bonus.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law
This Organization Participates in E-Verify

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