Skip to main content

Collaboration Engineer

Contract Type: Direct Hire

Posted Date: October 1, 2024

Key Responsibilities:

 

•         VOIP Management: Design, deploy, and maintain VOIP solutions, with a strong focus on RingCentral, ensuring optimal performance and reliability.

•         Video Conference Systems: Manage and support enterprise video conferencing solutions, primarily Crestron, including setup, troubleshooting, and maintenance.

•         Microsoft Teams: Administer and support Microsoft Teams as part of the unified communication strategy, integrating it with other telecom systems.

•         Network Integration: Collaborate with network engineers to ensure seamless integration of telecom systems with the existing network infrastructure.

•         System Upgrades: Plan and execute upgrades and expansions of telecom systems to accommodate organizational growth and technology advancements.

•         Technical Support: Provide technical support and training to end-users, addressing and resolving telecom-related issues promptly.

•         Documentation: Develop and maintain comprehensive documentation of telecom infrastructure, configurations, and procedures.

•         Vendor Management: Coordinate with telecom vendors and service providers to ensure high-quality service delivery and support.

•         Project Management: Lead and participate in telecom-related projects, ensuring timely delivery and alignment with business objectives.

•         Compliance: Ensure telecom systems comply with relevant regulations and security standards.

•         Vulnerability Management: Implement and manage a vulnerability management program for telecom systems, identifying, assessing, and mitigating risks to maintain system security.

•         Incident Response: Develop and maintain incident response procedures for telecom systems, ensuring prompt action and resolution in case of security breaches or vulnerabilities.

 

Job Skills and Qualifications:

 

•         Education: Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CCNA, CCNP, RingCentral Certified) are a plus.

•         Experience: Minimum of 5 years of experience in telecom engineering, with extensive experience in VOIP solutions like RingCentral, enterprise video conference systems like Crestron, and Microsoft Teams.

•         Technical Skills: Proficiency in telecom technologies, VOIP protocols (SIP, H.323), video conferencing systems, network configurations, troubleshooting, and vulnerability management.

•         Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex telecom issues.

•         Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.

•         Team Player: Ability to work collaboratively within a team and with cross-functional departments.

•         Adaptability: Ability to adapt to changing technologies and priorities in a fast-paced environment.

 

Requirements:

 

In addition to the qualifications listed above, we seek candidates with:

 

•         Exceptional attention to detail, demonstrated through strong analytical and data-gathering skills.

•         The ability to work independently, prioritize time-sensitive assignments, and meet critical deadlines while maintaining efficiency and accuracy.

•         A strong background in customer service, both internal and external.

•         Familiarity with VOIP Management and Microsoft Teams Video Conference Systems.

•         Professionalism, excellent communication, and the ability to multitask effectively.

•         Strong problem-solving skills and a strong work ethic.